Refund and Return Policy
Last Updated: 25/5/2026
At Satvik Krushidhan, we are committed to delivering high-quality natural, traditional, and wellness-oriented products to our customers. Due to the consumable and hygiene-sensitive nature of many of our products, we maintain a structured Refund & Return Policy to ensure fairness, safety, and operational integrity.
By purchasing from our website, you agree to the terms outlined below.
1. General Policy Overview
Refunds, returns, replacements, or cancellations shall only be considered under eligible circumstances mentioned in this policy.
Satvik Krushidhan reserves the right to:
- Approve or reject requests after verification
- Request supporting evidence
- Limit repeated claims
- Refuse suspicious or abusive refund requests
All decisions regarding refunds, replacements, or cancellations shall be final after internal review.
2. Eligible Return & Replacement Cases
Customers may be eligible for replacement or refund consideration only in cases involving:
- Damaged product received
- Leaking or spoiled product received
- Incorrect product delivered
- Missing items in shipment
- Tampered package received
- Product significantly different from the order placed
Claims are subject to review, verification, and approval by our support team.
3. Non-Returnable & Non-Refundable Situations
For hygiene, safety, food-handling, and operational reasons, returns or refunds shall generally NOT be accepted in cases involving:
- Opened or consumed products
- Used products
- Minor packaging damage not affecting product quality
- Slight variations in texture, fragrance, color, grain size, or consistency
- Natural batch-to-batch variations
- Allergic reactions or individual sensitivities
- Personal dislike of taste, aroma, or texture
- Change of mind after purchase
- Incorrect storage by customer
- Delayed delivery caused by courier operations
- Incorrect shipping information provided by customer
- Refusal to accept delivery
- Products purchased during clearance or promotional campaigns unless damaged
Natural and agricultural products may vary due to seasonal and traditional processing differences and shall not be considered manufacturing defects.
4. Mandatory Unboxing Video Requirement
Customers are strongly advised to record a clear and uninterrupted unboxing video while opening the package.
For claims related to:
- Damage
- Leakage
- Missing items
- Incorrect products
- Tampered packaging
an unboxing video may be required for claim verification.
Failure to provide sufficient evidence may result in rejection of the claim.
5. Claim Reporting Timeline
Any issue related to damaged, leaking, incorrect, or missing products must be reported within:
24–48 hours of delivery
Claims submitted after this period may not be eligible for resolution.
To raise a claim, customers may be required to provide:
- Order ID
- Photos/videos
- Clear issue description
- Unboxing video
- Packaging images where applicable
6. Refund Approval Process
All refund, replacement, or return requests undergo an internal verification process.
Satvik Krushidhan reserves the right to:
- Request additional proof
- Reject unverifiable or suspicious claims
- Offer replacement instead of refund where appropriate
- Limit repeated claims from the same account, address, or payment source
Approval decisions shall remain at the sole discretion of the company.
7. Refund Method & Processing Timeline
If a refund is approved:
- Refunds will generally be processed to the original payment method wherever possible
- COD refunds may be processed through bank transfer, UPI, or another approved payment method
Estimated refund processing timeline:
5–10 business days after approval
Actual timelines may vary depending on:
- Banks
- UPI providers
- Payment gateways
- Financial institutions
8. Return Shipping Conditions
In approved return cases:
- Customers may be instructed to return the product
- Return instructions will be shared by our support team
Satvik Krushidhan reserves the right to:
- Arrange reverse pickup
OR - Request customers to self-ship depending on serviceability
Unauthorized returns sent without approval may not be accepted.
9. Cancellation Policy
Pre-Dispatch Cancellation
Orders may be cancelled before dispatch by contacting our support team.
However:
- Cancellation requests are not guaranteed once processing or packaging has started
- We reserve the right to refuse cancellation requests after dispatch preparation
Post-Dispatch Cancellation
Orders already shipped generally cannot be cancelled.
Customers refusing delivery without valid reason may face:
- Future COD restrictions
- Account limitations
- Shipping charge deductions where applicable
10. Cash on Delivery (COD) Orders
For COD orders:
- Our team may contact customers for order verification before dispatch
- Repeated fake or failed COD orders may result in COD restrictions or account blocking
We reserve the right to refuse COD service at our discretion.
11. Consumable & Natural Product Disclaimer
As our products may contain natural, agricultural, traditional, or herbal ingredients, slight variations in:
- Color
- Aroma
- Texture
- Taste
- Grain structure
- Consistency
may naturally occur between batches.
Such natural variations are normal and shall not be treated as defects or grounds for refund.
12. Limitation of Liability
To the maximum extent permitted under applicable law, Satvik Krushidhan shall not be liable for:
- Indirect or consequential damages
- Delayed deliveries caused by logistics partners
- Improper product storage after delivery
- Product misuse
- Individual allergic reactions or sensitivities
- Customer negligence
- Courier-related operational delays
Our maximum liability, if any, shall not exceed the amount paid for the specific order under dispute.
13. Fraud Prevention & Policy Abuse
To prevent misuse of our policies, Satvik Krushidhan reserves the right to:
- Reject suspicious claims
- Block abusive customer accounts
- Refuse repeated refund requests
- Take necessary action against fraudulent disputes or chargeback abuse
14. Contact Information
For refund, replacement, or return-related support, please contact us:
Satvik Krushidhan
Website:
Satvik Krushidhan
Email:
Satvikkrushidhan@gmail.com
Phone:
+91-7219650486
Business Hours:
Mon – Fri: 09:00 – 18:00 IST
Sun: 09:00 – 18:30 IST
15. Policy Updates
Satvik Krushidhan reserves the right to update, modify, or change this Refund & Return Policy at any time without prior notice.
Changes become effective immediately upon posting on the website.
Customers are encouraged to review this page periodically for updates.
